Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) within 30 days of delivery for a full refund.
Return Eligibility
- Items must be unused, undamaged, and kept in their original packaging.
- Return requests must be submitted within 30 days after you receive your order.
- Custom or personalized orders are non-returnable unless they arrive defective.
Return Address
1001 W Middlesex Ave, Port Reading, NJ 07064
Phone: 909-320-8090
How to Initiate a Return
Contact our customer support team via support@habokebackdrop.com and provide your order number together with the return reason.
You will receive return authorization and detailed instructions within 3 business days.
Please send back the items using a trackable shipping service. Return shipping fees shall be borne by the customer, except when goods are delivered damaged or defective.
Refund Processing
After we receive and inspect your returned goods, your refund will be processed within 3 business days.
Refunds will be credited back to your original payment method.
Shipping fees are non-refundable unless the return results from our mistake.
Damaged or Defective Items
If your item arrives damaged or defective, kindly contact us within 48 hours upon delivery and attach photos showing the damage. We will arrange a replacement or full refund at no extra cost to you.
Exchanges
Direct exchange service is unavailable. If you need a different size or style, you can return the original item for a refund and place a new order separately.
Business Owner
Luweis Trading Limited (Hong Kong)
Contact Us
Email: support@habokebackdrop.com
We reply to all messages within 24 hours on business days.