Frequently Asked Questions (FAQ)

Welcome to the Haboke Backdrops Help Center. We’ve compiled the most common questions from our professional photography community to help you make the best choice for your studio.

1. Product & Materials

What is the difference between Microfiber and Seamless Paper?

Our Microfiber backdrops are fabric-based, foldable, and washable. They are ideal for portrait and newborn photography due to their matte, non-reflective finish. Seamless Paper is a high-density paper roll that provides a perfectly smooth, flat color field, best for fashion and commercial work.

Are Haboke backdrops truly wrinkle-free?

Yes! Our microfiber fabric is naturally wrinkle-resistant. If fold lines appear from shipping, simply hang it up for a few hours or use a garment steamer on low heat on the backside. They will disappear instantly.

2. Shipping & Delivery

What is the shipping cost and delivery time?

We offer FREE Standard Shipping on all orders to the United States.

  • Standard Shipping: Estimated total delivery time is 6-10 business days (1-3 days processing + 5-7 days transit).
  • Expedited Shipping ($12.99): Estimated total delivery time is 3-6 business days.
Do you provide tracking information?

Yes. All orders are processed within 1-3 business days. Once dispatched, you will receive a confirmation email with a tracking number.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you received your item. We accept returns for both defective and non-defective items in new or gently used condition.

Who pays for return shipping?

Haboke Backdrops provides FREE return shipping on all eligible returns. We will email you a prepaid return label once your request is approved. You will never be charged restocking fees.

How long does the refund take?

Once your return is approved, we process the refund to your original payment method. It typically takes about 3 business days for the credit to appear on your statement.

4. Care & Customization

Can I wash my microfiber backdrop?

Absolutely. You can machine wash them on a gentle cycle with cold water and mild detergent. Tumble dry on low or hang to dry.

Do you offer custom sizes?

Yes! We can produce custom sizes up to 20ft wide. Please contact our support team at support@habokebackdrop.com.